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Return, Refund & Exchange

We want you to be delighted with your purchase but if you are not you can return any item (including earrings) within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.

Our returns policy does not affect your legal right to cancel or your legal rights in relation to faulty or misdescribed products.

We will be happy to make a refund, which will go onto the card which was used when you made your purchase.

Please complete the return form and place it with the item into the original packaging or similar.

Send it back to:
Ingrid Rossi London
20 Bolbury Crescent, Swinton,
Manchester M27 8AX,
United Kingdom

Please ask at the post office for proof of postage. We do not accept liability for returned goods if you do not return them to us via the Post Office.

If you like to exchange your item for an alternative one, please do not hesitate to contact us at info@ingridrossi.co.uk

The exchanged item can only be dispatched after the returned one has been received and checked by the quality control. Otherwise, you can purchase a new item and we will refund the original item when it is returned to us.

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