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terms and conditions

About us

Ingrid Rossi London jewellery is completely dedicated to your satisfaction. If you have any suggestions or comments please email us using the contact page.

Contact details

Ingrid Rossi
20 Bolbury Crescent
Swinton
Manchester M27 8AX
United Kingdom
Email: info@ingridrossi.co.uk

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

All prices shown in our web shop are in UK pounds sterling and are inclusive of VAT (at 20%).

Shipping Policy

Orders will be processed and shipped within 3-5 days once credit card authorisation and verification have been obtained. Orders placed on Saturdays and Sundays will be processed the following business day.

We offer free delivery to the UK on all orders.

All deliveries are made using Royal Mail First Class Post.

Return, Refund & Exchange

We want you to be delighted with your purchase but if you are not you can return any item (including earrings) within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.

Our returns policy does not affect your legal right to cancel or your legal rights in relation to faulty or misdescribed products.

We will be happy to make a refund, which will go onto the card which was used when you made your purchase.

Please complete the return form and place it with the item into the original packaging or similar.

Send it back to:
Ingrid Rossi London
20 Bolbury Crescent, Swinton,
Manchester M27 8AX,
United Kingdom

Please ask at the post office for proof of postage. We do not accept liability for returned goods if you do not return them to us via the Post Office.

If you like to exchange your item for an alternative one, please do not hesitate to contact us at info@ingridrossi.co.uk

The exchanged item can only be dispatched after the returned one has been received and checked by the quality control. Otherwise, you can purchase a new item and we will refund the original item when it is returned to us.

Shipping Policy

Whilst we make every effort to ensure that this website is up-to-date it is not possible to ensure that all items are always available when you order.

All orders are accepted subject to availability of the goods. If any ordered goods are not readily available to us, we will inform you as soon as possible. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.

Guarantee

All pieces are guaranteed for 6 months from the date of purchase with allowance for normal wear and tear. However, items damaged through no design or manufacturing fault will be replaced at the customer’s own expense.

Our right to cancel an Order

Should we be unable to accept an order, we will contact you regarding how we can next proceed.

Non-acceptance of an order may be the result of:
– The product ordered being currently out of stock
– The product ordered being discontinued
– An unauthorised payment

We will contact you as soon as the problem occurs so we can find a solution for you.

Description of our Jewellery

We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, we will inform you.

Every care is taken to ensure that the description and specifications of our jewellery is correct. We provide also pictures of how the jewellery looks on a mannequin. However, the colour reproduction is a close representation, a slight variation in the actual product may occur. Please contact us if you are unhappy with any of the items you receive and we will advise you accordingly.

Caring for your jewellery

The simplest and most effective way of cleaning silver is with a silver polishing cloth or a jewellery cleaning cloth.

It is very important not to spray perfume onto pearls as they can react. It is best to use a lightly dampened cloth to wipe the pearls after wear to avoid any residual build up. Semi-precious stones may be cleaned in the same way.

Rhodium Plated:
Sterling silver is a white metal and does not need rhodium plating to acquire its color. However, it tends to tarnish over time. To prevent this, rhodium plating silver jewelry will ensure that the piece is highly lustrous and remains tarnish-free for a long time.

Some of our jewellery is rhodium plated as it is indicated in each piece of jewellery description.

Rhodium plated is safe to wear. Because rhodium plating is hypoallergenic, you won’t get skin reactions by wearing rhodium plated jewellery. This is because rhodium does not contain any allergens such as nickel. In fact if you have a piece of jewellery that is causing you skin reactions, rhodium plating the piece can eliminate this problem.

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